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Policies

1. PRIVACY POLICY

Minus the exceptions below, data about your visit is not collected, kept, sold, or otherwise used in anyway.

EXCEPTIONS

General Customer Information

Information such as customer name, address, and contact info will be stored if an order is created, not as a guest, or if an account is setup by the customer.

Email Addresses

By submitting a newsletter request, or by making a purchase, you authorize Downing Hollow, LLC to use that email address for internal marketing of sales, specials, and new product additions. Customers can opt out of these marketing emails at any time.

Credit Card Processing

A reputable third party vendor processes all credit card transactions. We do not keep your credit cards on file.

Note: Considering we do not keep credit card data, we are unable to offer the option to save your credit card information for future purchases.  We apologize for any inconvenience, however we feel security is more important than convenience.

Analytics & Remarketing

Vistor data is used to track our marketing/advertising efforts to determine where our advertising dollars are best spent and where directed. This data is standard data that all eCommerce websites use, it is strictly internal, and not shared with third parties.

You can opt out of analytics data collection (https://tools.google.com/dlpage/gaoptout/), but one, it is universal, you will be opted out of anayltics from every company that utilizes it, and two, you may miss out on deals targeted specifically for you by our company and others.

 

2. RETURN POLICY

See returns.

 

3. PROCESSING & SHIPPING

All orders are processed and shipped within 1-2 business days. Orders are shipped ground. Shipping times vary by location.

 

4. COPYRIGHT

All content from Downing Hollow, LLC is copyright protected and may not be copied or redistributed in any form unless explict permission is given by the owners. This includes this website, marketing materials, or anything produced by Downing Hollow, LLC.

 

5. RUG VARIATION DISCLAIMER

Very slight color and size variations in rugs are not uncommon. Dyes may set a micro shade different, and the manufacturing process does not guarantee dead on inches. Any variation though will not be extreme, if noticeable at all. Extreme color variations can occur between our product photos and the rug you receive if you are viewing our website through a low resolution computer monitor. Regardless, if you are unhappy with your rug for any reason we offer very easy returns within 30 days.

 

6. WARRANTIES ON MERCHANDISE

We do not provide a warranty on any product.  Some products, such as rugs, usually have a manufacturer’s limited warranty for a limited period of time.  WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

 

7. POLICY CHANGES

Policies are subject to change without notice.

 

8. QUESTIONS

Please feel free to reach out to us with any questions regarding these policies.

Downing Hollow, LLC
108 Public Square South
Waynesboro, TN 38485
(931)722-3164
sales@downinghollow.com

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